Effective Date: January 2025

These Terms of Service (“Terms”) govern the relationship between you (“Client,” “Rider,” “Guardian,” or “Visitor”) and i2Holdings, LLC (doing business as WildHeart Riding School), located at:

WildHeart Riding School
7700 Stone Road, Apopka, FL 32703

By enrolling in our riding programs, visiting our property, or participating in any activity hosted by WildHeart Riding School, you agree to abide by the following terms, conditions, and policies.

1. Business Entity

WildHeart Riding School is a DBA of i2Holdings, LLC, a Florida-based limited liability company.

2. Attendance and Rescheduling Policy

Cancellations are considered a missed lesson and are non-refundable and non-transferable.

Please arrive on time—late arrivals will not extend your lesson and will count against the allotted time.

If you are late, horses and trainers will be ready at the arena—just grab a helmet and head straight over to begin your ride!

Inclement Weather - In the event of severe weather or unsafe conditions for riding as determined by WildHeart Staff, the facility will either conduct a lesson that is strictly dismounted horsemanship, or administratively reschedule the class to the next available block, and the sole discretion of the WildHeart Staff.

3. Program Commitment

All lesson programs require a minimum 3-month commitment.

Lesson slots are limited and scheduled based on rider level, instructor availability, and horse assignments.

Consistency is essential for progress and safety.

This 3-month commitment cannot be paused or frozen for any reason, including vacations, schedule conflicts, or rider preference.

4. Payment Policy

Clients must keep a valid card on file.

Monthly tuition is charged automatically and must be paid on time.

Tuition is non-refundable and secures your child’s spot, trainer, and horse assignment.

Missed payments or early cancellations do not cancel your financial obligation.

If you terminate lessons before the end of the 3-month commitment, your remaining balance will be sent to collections, and you will be responsible for all legal or administrative fees incurred.

Late or missed payments may result in lesson suspension or permanent schedule removal.

Cancellations require a minimum of 30 days’ written notice.

5. Cancellation Policy

Automatic Re-Enrollment. Riders wishing to cancel enrollment must notify us in writing thirty (30) days in advance of their desired end date. Enrollment will auto-renew for another three month period if a (30) day cancellation notice is not received.

Cancellation Fee. Those wishing to cancel their program commitment early will be subject to a $400 cancellation fee charged to the card on file, due at the time of the requested cancellation. If there is less than one month left in the original commitment, the cancellation fee will be calculated at $100 per class left in the commitment period.

Should the client's payment method fail after 14 days of trying to collect the cancellation fee, the client will be reported to collections agencies.

No refunds are issued for unused classes.

6. General Rules and Safety Requirements

All participants and guests must comply with the following rules:

• Helmets (provided by WildHeart Riding School) must be worn while mounted.
• Proper attire is required: long pants and boots with a defined heel. Sneakers, flats, open-toed shoes, and shorts are not allowed.
• Riders must arrive hydrated, fed, and physically prepared to participate. Horseback riding is physical work.
• Riders must follow all instructions from trainers and staff without delay.
• Disruptive behavior, loud noises, running, or yelling is prohibited near horses and in the barn.
• Respect for horses, staff, facilities, and other clients is expected at all times.

7. Guest Policy and Liability Waivers

Every individual entering the property—including friends, family, and visitors—must sign a Hold Harmless Agreement before approaching the barn or participating in any activities.

This waiver must be signed each time a guest visits.

It is the responsibility of the rider or account holder to ensure compliance.

The waiver form can be completed online at: https://sendlink.co/documents/doc-form/67b14e93a6b52b35eb877687?locale=en-US

8. Horse and Trainer Assignments

Horses are assigned one week in advance based on rider skill, progress, and safety.

Trainer assignments may vary. WildHeart Riding School reserves the right to assign or change horses and trainers as needed.

9. Horsemanship and Extended Time

Riders are encouraged to arrive early or stay after their scheduled time to participate in horsemanship and grooming (when available).

This time may depend on schedule flow and staff availability.

Horses may be shared between lessons; riders may still observe, learn, and participate around the scheduled use.

10. Photo and Media Policy

WildHeart Riding School regularly captures photos and videos during lessons for use on social media, websites, and promotional materials.

Participation in our programs constitutes consent to be photographed or filmed.

If you do not wish to be featured, you must notify us in writing prior to your first lesson.

11. Privacy Policy

We respect your privacy. Any personal information collected for billing or communication purposes is stored securely and is never sold or shared with third parties. All transactions are processed through secure, third-party payment systems.

12. Code of Conduct

Riders and visitors are expected to act respectfully and responsibly at all times.

Bullying, gossip, refusal to follow direction, or disruptive behavior may result in dismissal without refund.

Yelling and disrespecting our team members is a reason for termination without refund.

Drama, irresponsibility, or unsafe behavior is not tolerated.

13. Health and Emergency Policy

Parents/guardians must inform staff of any medical conditions, allergies, or special accommodations required.

Riders with known allergies (e.g., to ants or bees) must carry emergency medication, such as an EpiPen.

WildHeart Riding School is not responsible for accidents, allergic reactions, or injuries that occur on-site. Participation is at your own risk.

14. Legal Notice and Dispute Resolution

All disputes arising out of or related to these Terms or the services provided by WildHeart Riding School must be resolved through binding arbitration, conducted in Orange County, Florida, as the sole and exclusive venue.

The initiating party in any arbitration or legal claim will be financially responsible for all legal costs and fees incurred by both parties.

These Terms are governed by and construed in accordance with the laws of the State of Florida.

15. Amendments

WildHeart Riding School reserves the right to amend or update these Terms of Service at any time without prior notice. The most current version will always be available on our website.

Our Mission

Our mission goes beyond teaching kids to ride horses. Through the power of riding, we help kids develop patience, emotional awareness, empathy, and critical thinking.